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FINE CUBAN CIGARS AT GREAT PRICES
PUROEXPRESS : DELIVERING TO YOUR DOOR SINCE 1997
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Covid-19 Shipping Update: Due to the Covid-19 global pandemic, airlines have cancelled flights resulting in a massive disruption to postal services worldwide. Orders are taking between two to four times longer to arrive. You should only purchase if you are totally comfortable with these shipping delays. Read More

Our shop is 3D Secure now as required by banks and card issuers, please ensure your Visa card is 3D Secure activated by calling your card issuer.
While we are processing your order, please do not refresh or leave this page. It can sometimes take up to 2 minutes. Thank You.

This charge will appear on your statement as “Puroexpress.com”

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You are visiting Puroexpress.com.  By doing so, you have agreed to accept the terms and conditions bound in this site. These are applicable to all the orders placed and processed on our site. Any transactions with Puroexpress.com will be governed by these conditions.

SHIPPING / DELIVERIES DURING COVID-19
Covid-19 is a Global Pandemic and is having an adverse effect on shipping and delivery times worldwide.  Delivery times vary considerably at this time and may take 10 days to 10 weeks to arrive.

In placing your order with PuroExpress you understand and agree to the following;

●      You must allow a minimum of 8 weeks from the date your order is shipped for it to arrive with you.

●      If your order has not arrived after 8 weeks (40 working days) from the date of shipping, please contact customer service to alert them to this.

●      All non arrivals MUST be notified within 12 weeks (60 working days) of the shipping date..  Notifications outside of this timeframe are not covered by the shipping guarantee.

If shipping terms change PuroExpress will update the text at the top of their home page. They will also advise via the newsletter.

 

GENERAL TERMS
PuroExpress are the merchants and are referred to as “We”, “Us”, “Our” from this point forward.

All purchases are made at your own risk, we do not guarantee the descriptions or dimensions of the products are accurate and the information on the website should be used as a guide only.

 

All products are genuine products. Barcodes and seals may be removed and boxes may have been opened for inspection.  We can never guarantee an unopened box or one with a barcode. You must agree to this by way of a check box at the time of placing your order.

 

Wrapper colours, bands etc displayed on the website are for illustrative purposes only and should not be relied upon when making purchasing decisions.

 

We are a high volume, low margin supplier and therefore all boxes are picked and packed from the next available stock.  We are not able to select boxes for customers based on wrapper colour, date etc. so please do not request this.

 

Cancelling an order – Please review your selection extra carefully before completing payment, once payment has been completed it is unlikely that we will be able to prevent shipping. Therefore we can not guarantee that you will be able to cancel or edit an order once it has completed payment.

We reserve the right to cancel any order for any reason without notice.  If we cancel an order, this will be refunded to the card used for payment.

We allow one account per customer.  Customers found to be in breach of this will have their purchasing rights removed without notice.

All  credit card payments and bank transfer payments are made in EUROS.  Please note that if your account is held in any other currency, your bank/card issuer may impose currency conversion charges for your payment.  We can not be held responsible for these charges.

 

DROPSHIPPING
Puroexpress sells to thousands of customers worldwide and in order to maintain the integrity of our products and service delivery to our loyal customers, we DO NOT ALLOW any form of drop shipment where we ship directly to an end customer via a third party.

Any orders found or suspected to be drop-shipments will be cancelled immediately at our discretion. Any orders in transit, made with the intention of dropshipping will not be covered by any of our guarantees and ineligible for any refunds.  Any customers found to be drop-shipping will have their purchasing rights removed immediately.

 

PAYMENTS
Payment via card Using 3D Secure for AMEX, Visa and Mastercard.  Manual bank transfer is available for orders over 250 euros.

Bitcoin Please note: Due to the Volatility of BTC you must agree to the following:

We convert BTC almost immediately. The value of your purchase is the EUR of your product at the time of purchase. We do not do refunds in BTC, in the event of a refund being required, this will be applied as a store credit in EUROS based on the Euro value of the initial purchase. By purchasing you are agreeing to our terms.

 

NEW CUSTOMERS
All new customers must receive each of their first three (3) orders in full before the next can be shipped, this is to ensure delivery is achieved.

The first order must be under 1000 euros in value (subsequent orders can be of higher value).

Multiple orders can be placed, however these will remain on HOLD until you advise of the successful arrival of your previous order.  It is your responsibility to contact the support team to advise of the arrival of your order.

Maximum value in transit – the maximum COMBINED value of orders in transit at any one time is 5000 euros.  If you place multiple orders with a combined value greater than this, the shipping team will HOLD orders over this value until you have confirmed successful arrival of earlier orders by advising the support team.

 

DUTIES & TAXES
PLEASE NOTE: overseas orders may incur customs, tariffs, duties, value added tax (VAT) and/or other fees imposed by local authorities. We are not responsible for these fees, they are not included in your shipping charges. These fees are YOUR responsibility.

If you refuse the shipment, we will subtract from your refund any fees and additional shipping charges that we incur if and when it arrives back to our warehouse (please note that not all Customs authorities will return the goods),we are only able to refund upon return.

Please note that we will only refund the cost of the product (not any shipping charge) upon the goods being received by our warehouse and please note that there will be a re-stocking and administration fee of 50 euros deducted from any refund for returned product.

It is your responsibility to understand any importation rules for your shipping destination.  If you have any queries about additional customs, tariffs, or duties etc., please contact your local customs office prior to placing your order.

 

REFUND, RESHIP, CANCELLATION AND RETURN POLICY
What our satisfaction guarantee covers:
Our guarantee covers damage, mold (not plume). As an organic product, flavour will certainly vary from cigar to cigar and batch to batch and will also depend on how long they have been allowed to mature/rest in your humidor.  We recommend resting your cigars for a minimum of two weeks on arrival. We do not cover personal preference.

We recommend having your boxes opened and inspected to prevent mould on your cigars, any cigars not inspected will not be eligible for refunds or returns due to mould.

Barcodes may be removed from our boxes to protect the identity of our suppliers.  By purchasing, you acknowledge and agree that this may be the case.

Our arrival guarantee applies up to 60 working days after shipment date, all non arrivals and additional issues must be dealt with within this time frame. We cannot refund after this period.

Additionally issues such as damage, mould, incorrect shipment etc must be dealt with on arrival, please inspect your cigars and immediately inform us of any concerns.  Please take photos of the products and upload them with your comments when submitting your request to Customer Service.

Draw – most issues relating to poor draw are easily resolved by resting your cigars in your humidor.  We recommend that all cigars are rested in your calibrated humidor for a minimum of 2 weeks before attempting to smoke them.  Our guarantee for damage does not cover tight draw.

Flavour and Colour – Cigars are an organic product and therefore flavours and colours may vary from box to box or cigar to cigar.  We do not guarantee our products for taste or wrapper colour.

 

REFUNDS & RETURNS
All refunds for damage, incorrect shipment etc require a return. We will refund upon receipt.

If you receive cigars that are damaged or incorrect,  please contact the support team immediately and send pictures of the damage/incorrect product via the support portal..

All returned cigars must be packed in their original packaging and we will refund for unused product only.

We will advise the return address and we will not accept a return without the Return Number (RMA) clearly displayed on the package label.

Please note we will only refund the return shipping cost if our expert determines the cigars are defective in any way, or the incorrect cigars have been shipped.

Any refunds to your card or bank account will be in EUROS and we are not responsible for any currency conversion charges you may incur.

Only in the case of faulty product, we will refund the return shipping cost, as long as shipping instructions have been followed and the Return Number (RMA number) has been clearly displayed.

Returns due to refusal by local customs authorities or local postal services are not covered by this guarantee (please see Duties & Taxes above).

Please note that we will only refund the cost of the product (not any shipping charge) upon the goods being received by our warehouse and please note that there will be a re-stocking and administration fee of 50 euros deducted from any refund for returned product.

Shipping Guarantee for non Arrival:
We guarantee all correctly addressed orders will arrive at the shipping address within 8 weeks (40 working days) from shipping.  Some orders do arrive much sooner than this, however due to freight and flight disruptions coupled with delays in processing by border security, many orders are taking are taking 8 weeks or more to arrive.

If you have not received your order within 8 weeks of the date of shipping, please contact the customer support team who will resolve this for you.  Any non arrivals notified outside of this timeframe will not be covered in the shipping guarantee.

Please Note: Check your address carefully before completing your order, this guarantee will not cover an incorrectly entered shipping address.

Shipping Address:
The shipping address must be a permanent address, we do not ship to temporary addresses such as holiday homes, hotels etc.

It is your responsibility to check the shipping address entered carefully as incorrectly entered shipping addresses are NOT covered by our shipping guarantee and can not be edited once the order has been placed.

Please note that once an order has completed payment, there is no guarantee that we will be able to stop this from shipping if you have made an error with your order or the address.

 

CONTACTING US
If you have questions or need to be supplied return address and RMA please use our issues system by clicking on this link. We will endeavor to answer any questions within 10 hours.

 

OWNERSHIP
Puroexpress.com is owned & operated by;

Lyonnel Consulting SA, Route de Crassier 23, Bâtiment A3, 1262 Eysins, Switzerland.

 

Hong Kong Contacts
StoreSquare Limited (HK Operations)
Unit 2, 12/F, Delta House, 3 On Yiu Street, N.T., Hong Kong
Hong Kong: +852 8199 0625

 

GOVERNING LAW
Any disputes arising between the merchant and the cardholder will be governed by the Court of the country where the company of record is incorporated. ie. Switzerland.

Who we are

Our website address is: https://puroexpress.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

This Privacy Policy is meant to help you understand what type of private data we collect, how we collect it, why we collect it, and how we use it.

 

1. THE TYPE OF PERSONAL INFORMATION WE COLLECT.

We collect and store information you enter on our website or provide us with in any other way such as your personally identifiable information including name, address, telephone number and communications and purchase history; also the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information.

We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect payment details, comments, feedback, product reviews, recommendations, and personal profile. We also collect certain non personal data to provide analysis on our site traffic, sales and other commercial opportunities that we feel helps bring a better level of service to our customers. This may be passed on to third parties for collation purposes or used internally to improve our level of customer service.

 

2. HOW WE COLLECT PERSONAL INFORMATION:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only. We also collect personal information indirectly, using website technology such as cookies and tracking tools, see below.

We use external payment processors to process payments made to us. When you purchase any of our products or services, these organizations collect certain financial transaction information from you and in some cases Internet Provider addresses.

In connection with the processing of such payments, we do not retain any financial information such as credit card numbers. All such information is provided directly to our payment providers, whose use of your personal information is governed by their privacy policy.

 

3. USE OF YOUR PERSONAL INFORMATION:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.

To be used for security checks and fraud detection.

 

4. HOW AND WHERE WE STORE OUR SITE VISITORS PERSONAL INFORMATION:

We take every care to ensure the security and privacy of any information you have provided. When you place an order we use Secure Socket Layer (SSL) encryption so any information is fully encrypted before it is sent to us and only we can receive this information.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

The personal information that we collect from you may be sent and stored outside the EU in order to carry out the activities listed in ¨Use of your personal Information¨.

 

5. HOW WE COMMUNICATE WITH OUR SITE VISITORS:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

6. HOW WE USE COOKIES AND OTHER TRACKING TOOLS:

Cookies are data stored on our site visitor’s browsers when they visit our website. They are used to keep track of visitors requests of our site. Without these cookies, websites are unable to keep track of your requests between pages and would, for example, be unable to build up a shopping cart.

Note:

Our web sites business solutions (e.g. payment providers) and third-party apps may use cookies that aren’t listed in the table above. You can check which cookies are used on these platforms using your browsers built-in cookie view.

7. HOW DO YOU DECIDE HOW YOU WANT TO HEAR FROM US

We always try to explain why and how we might contact you at the point you give your information to us. We may contact you by email, post or phone. If you have signed up to receive marketing from us by text, to stop this, please reply STOP the last message you received. You can also always contact us directly via our customer service, via phone or via email.

 

8. PROTECTING YOUR INFORMATION

We do our utmost to protect user privacy. No data transmission over the Internet can however be entirely secure, and therefore we cannot guarantee the security of your personal information and /or use of the website. Any information that you send is at your own risk and may be read by others. However, once we have received your personal information we use strict procedures to protect the security of your personal information.

 

9. DISCLOSING YOUR INFORMATION

We may disclose any information in order to enforce our terms and conditions, which may include exchanging information with other companies and organisations for the purposes of fraud protection and detection. We may also share your personal information with any of our group of companies.

We may also share your telephone number as well as the delivery address with the delivery service provider.

We use “Constant Contact” as an email marketing tool. Your email address may be registered with this 3rd party and you have the option of unsubscribing from “Constant Contact” using their tools.

We never sell personal information, or pass it to third parties without your permission.

 

10. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

You can update your details by accessing your account pages on the website. You have the right to access the personal information held about you. Contact us by phone or email to do this. You would need to provide proof of identification.

 

11. THIRD PARTIES

This Privacy Policy does not apply to any third party links, products or services provided through such links. Any information you provide by following a link will fall under the Privacy Policy of the third party.

 

12. CHANGES TO THE PRIVACY POLICY

We reserve the right to change this privacy policy without notice. By providing any information to Puroexpress Cuban Cigars you accept our Privacy Policy.