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FINE CUBAN CIGARS AT GREAT PRICES
PUROEXPRESS : DELIVERING TO YOUR DOOR SINCE 1997
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FAQ & Shipping

First of all, thank you for your visit and your order.

Customer Support Queries: Our team is extremely busy at the moment – We would be grateful if you could allow plenty of time after an order before reaching out. It is taking between 3 to 6 weeks for delivery. We want to give every member of our our cigar community the time they deserve and get back to you as fast as we can, but please use the self serve FAQs page before you make a query.

The status of your order can be found by going to your account.  Click here.

Remember that if your order says “processing” it simply means that we have received it, will pack it and then ship it. It does not mean that your payment is processing. During these Covid times it can take between 2-4 business days before we ship it.

 

Shipping Times Update

Covid- 19 Shipping Terms
There are big shipping delays due to Covid-19. Many packages are taking up to 8 weeks to arrive and some even more. If this makes you anxious, please do not order at our shop.

By shopping with us you are agreeing to be totally ok with this shipping delay, and that you understand that once you purchase we will ship it as usual, but that it will take a long time.

Cigar Shop World

All orders from the ASIA PACIFIC REGION now have to go through CigarShopWorld.com

Shipping to these regions will NO LONGER be available on Puroexpress.com

If you have any queries about transferring your account, your wallet or your points please contact Puroexpress Support and they will assist with this.

PUROEXPRESS.COM

This site displays content related to tobacco. Please confirm that you are of legal age in your country to visit the site or are over 21 years of age. By clicking enter, I certify that I accept Cigar Shop World Terms & Conditions.

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Delivering to your door since 1997
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