Who we are
Our website address is: https://puroexpress.com
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics: Who we share your data with
How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service.
Your contact information Additional information
This Privacy Policy is meant to help you understand what type of private data we collect, how we collect it, why we collect it, and how we use it.
1. THE TYPE OF PERSONAL INFORMATION WE COLLECT.
We collect and store information you enter on our website or provide us with in any other way such as your personally identifiable information including name, address, telephone number and communications and purchase history; also the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect payment details, comments, feedback, product reviews, recommendations, and personal profile. We also collect certain non personal data to provide analysis on our site traffic, sales and other commercial opportunities that we feel helps bring a better level of service to our customers. This may be passed on to third parties for collation purposes or used internally to improve our level of customer service.
2. HOW WE COLLECT PERSONAL INFORMATION:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only. We also collect personal information indirectly, using website technology such as cookies and tracking tools, see below. We use external payment processors to process payments made to us. When you purchase any of our products or services, these organizations collect certain financial transaction information from you and in some cases Internet Provider addresses. In connection with the processing of such payments, we do not retain any financial information such as credit card numbers. All such information is provided directly to our payment providers, whose use of your personal information is governed by their privacy policy.
3. USE OF YOUR PERSONAL INFORMATION:
To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. To be used for security checks and fraud detection.
4. HOW AND WHERE WE STORE OUR SITE VISITORS PERSONAL INFORMATION:
We take every care to ensure the security and privacy of any information you have provided. When you place an order we use Secure Socket Layer (SSL) encryption so any information is fully encrypted before it is sent to us and only we can receive this information. All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. The personal information that we collect from you may be sent and stored outside the EU in order to carry out the activities listed in ¨Use of your personal Information¨.
5. HOW WE COMMUNICATE WITH OUR SITE VISITORS:
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
6. HOW WE USE COOKIES AND OTHER TRACKING TOOLS:
Cookies are data stored on our site visitor’s browsers when they visit our website. They are used to keep track of visitors requests of our site. Without these cookies, websites are unable to keep track of your requests between pages and would, for example, be unable to build up a shopping cart. Note: Our web sites business solutions (e.g. payment providers) and third-party apps may use cookies that aren’t listed in the table above. You can check which cookies are used on these platforms using your browsers built-in cookie view.
7. HOW DO YOU DECIDE HOW YOU WANT TO HEAR FROM US
We always try to explain why and how we might contact you at the point you give your information to us. We may contact you by email, post or phone. If you have signed up to receive marketing from us by text, to stop this, please reply STOP the last message you received. You can also always contact us directly via our customer service, via phone or via email.
8. PROTECTING YOUR INFORMATION
We do our utmost to protect user privacy. No data transmission over the Internet can however be entirely secure, and therefore we cannot guarantee the security of your personal information and /or use of the website. Any information that you send is at your own risk and may be read by others. However, once we have received your personal information we use strict procedures to protect the security of your personal information.
9. DISCLOSING YOUR INFORMATION
We may disclose any information in order to enforce our terms and conditions, which may include exchanging information with other companies and organisations for the purposes of fraud protection and detection. We may also share your personal information with any of our group of companies. We may also share your telephone number as well as the delivery address with the delivery service provider. We use “Constant Contact” as an email marketing tool. Your email address may be registered with this 3rd party and you have the option of unsubscribing from “Constant Contact” using their tools. We never sell personal information, or pass it to third parties without your permission.
10. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
You can update your details by accessing your account pages on the website. You have the right to access the personal information held about you. Contact us by phone or email to do this. You would need to provide proof of identification
11. THIRD PARTIES
This Privacy Policy does not apply to any third party links, products or services provided through such links. Any information you provide by following a link will fall under the Privacy Policy of the third party.
12. CHANGES TO THE PRIVACY POLICY
We reserve the right to change this privacy policy without notice. By providing any information to Puroexpress Cigars you accept our Privacy Policy. This Privacy Policy does not apply to any third party links, products or services provided through such links. Any information you provide by following a link will fall under the Privacy Policy of the third party.
